Easy Japanese for Work

S1 E192019

Dealing with ambiguous complaints

Episode Synopsis

Wu Fei, from China, works as a co-manager of a Yakiniku restaurant in Tokyo. After graduating university, she moved to Japan in 2010 and began studying Japanese. She began working at this Yakiniku restaurant last year. Besides waitressing, she's responsible for store operations and training new staff members. Her Japanese is great, but sometimes she finds it hard to deal with ambiguous complaints from customers. She tackles a roleplay challenge to help her improve her customer service skills.

Next Episodes

All Seasons

Communicating a sense of gratitude

Episode 1

Easy Japanese for Work

Dealing with ambiguous complaints

Episode Synopsis

Next Episodes

Communicating a sense of gratitude

How to politely ask someone to repeat something

Expressing an opinion concisely

How to make explanations using photos and other materials

Relaying messages

Obtaining permission

Making apologies

Making suggestions

Asking questions using keego

Offering support

Asking how to pronounce names

Asking for clarification

Answering phone calls for others

Responding when you've been asked to do too many things

Offering logical explanations

Handling difficult negotiations over the phone

Supporting a subordinate

Politely explaining rules

Dealing with ambiguous complaints

Telling passengers in a hurry that they may be late

Asking a shop manager to follow orders from head office

Identifying your chance to speak at a meeting

Explaining when there's been a misunderstanding

Adjusting a schedule with a client

Making small talk with a client

Cheering up a junior employee who is feeling down

Asking others for favors

Checking that others have understood instructions

Reporting to a superior that a coworker is ill

Turning down a request for support politely

Business Japanese Quiz Part 1

Business Japanese Quiz Part 2

Dealing with a complaint from a neighbor

Asking for instant guidance

Asking for further information

Saying how much you can do

Explaining that you can't make a decision on the spot

Taking over someone's work without hurting their feelings

Explaining a need for staffing adjustment

Pointing out a senior coworker's mistake

Words of support for a coworker

Fielding an urgent request on the phone

Determining what is worrying a client

Making a polite request to a superior

Asking someone to repeat and clarify

Recommending additional repairs

Business Japanese Review Special: Part 1

Business Japanese Review Special: Part 2

Suggested Shows

Let's Mosey: A Slow Translation Of Final Fantasy VII

Magical Japanese

Learn Japanese from the News

Activate Your Japanese!

Japan-easy

NHK High School Course English Communication I