Easy Japanese for Work

S1 E132019

Answering phone calls for others

Episode Synopsis

This episode is about answering phone calls for others. Nguyen Truong Giang, from Vietnam, is an IT engineer who works at a marketing firm. Giang-san studied Japanese and programming in university. He moved to Japan in 2015 and now serves as a link between the Vietnam branch of his company and the Japanese headquarters. Giang-san's Japanese is good, but he still needs experience with phone manners. In a telephone roleplay challenge, what will he do when a call comes in for a coworker who is busy on another line?

Next Episodes

All Seasons

Communicating a sense of gratitude

Episode 1

How to politely ask someone to repeat something

Episode 2

Expressing an opinion concisely

Episode 3

How to make explanations using photos and other materials

Episode 4

Relaying messages

Episode 5

Obtaining permission

Episode 6

Making apologies

Episode 7

Making suggestions

Episode 8

Asking questions using keego

Episode 9

Offering support

Episode 10

Asking how to pronounce names

Episode 11

Asking for clarification

Episode 12

Answering phone calls for others

Episode 13

Responding when you've been asked to do too many things

Episode 14

Offering logical explanations

Episode 15

Handling difficult negotiations over the phone

Episode 16

Supporting a subordinate

Episode 17

Politely explaining rules

Episode 18

Dealing with ambiguous complaints

Episode 19

Telling passengers in a hurry that they may be late

Episode 20

Asking a shop manager to follow orders from head office

Episode 21

Identifying your chance to speak at a meeting

Episode 22

Explaining when there's been a misunderstanding

Episode 23

Adjusting a schedule with a client

Episode 24

Making small talk with a client

Episode 25

Cheering up a junior employee who is feeling down

Episode 26

Asking others for favors

Episode 27

Checking that others have understood instructions

Episode 28

Reporting to a superior that a coworker is ill

Episode 29

Turning down a request for support politely

Episode 30

Business Japanese Quiz Part 1

Episode 31

Business Japanese Quiz Part 2

Episode 32

Dealing with a complaint from a neighbor

Episode 33

Asking for instant guidance

Episode 34

Asking for further information

Episode 35

Saying how much you can do

Episode 36

Explaining that you can't make a decision on the spot

Episode 37

Taking over someone's work without hurting their feelings

Episode 38

Explaining a need for staffing adjustment

Episode 39

Pointing out a senior coworker's mistake

Episode 40

Words of support for a coworker

Episode 41

Fielding an urgent request on the phone

Episode 42

Determining what is worrying a client

Episode 43

Making a polite request to a superior

Episode 44

Asking someone to repeat and clarify

Episode 45

Recommending additional repairs

Episode 46

Business Japanese Review Special: Part 1

Episode 47

Business Japanese Review Special: Part 2

Episode 48

Comments

Loading comments...

Suggested Shows

TV shows you might enjoy

Easy Japanese for Work

Answering phone calls for others

Episode Synopsis

Next Episodes

Communicating a sense of gratitude

How to politely ask someone to repeat something

Expressing an opinion concisely

How to make explanations using photos and other materials

Relaying messages

Obtaining permission

Making apologies

Making suggestions

Asking questions using keego

Offering support

Asking how to pronounce names

Asking for clarification

Answering phone calls for others

Responding when you've been asked to do too many things

Offering logical explanations

Handling difficult negotiations over the phone

Supporting a subordinate

Politely explaining rules

Dealing with ambiguous complaints

Telling passengers in a hurry that they may be late

Asking a shop manager to follow orders from head office

Identifying your chance to speak at a meeting

Explaining when there's been a misunderstanding

Adjusting a schedule with a client

Making small talk with a client

Cheering up a junior employee who is feeling down

Asking others for favors

Checking that others have understood instructions

Reporting to a superior that a coworker is ill

Turning down a request for support politely

Business Japanese Quiz Part 1

Business Japanese Quiz Part 2

Dealing with a complaint from a neighbor

Asking for instant guidance

Asking for further information

Saying how much you can do

Explaining that you can't make a decision on the spot

Taking over someone's work without hurting their feelings

Explaining a need for staffing adjustment

Pointing out a senior coworker's mistake

Words of support for a coworker

Fielding an urgent request on the phone

Determining what is worrying a client

Making a polite request to a superior

Asking someone to repeat and clarify

Recommending additional repairs

Business Japanese Review Special: Part 1

Business Japanese Review Special: Part 2

Suggested Shows

Let's Mosey: A Slow Translation Of Final Fantasy VII

Magical Japanese

Learn Japanese from the News

Activate Your Japanese!

Japan-easy

NHK High School Course English Communication I

Easy Japanese for Work

Answering phone calls for others

Episode Synopsis

Next Episodes

Communicating a sense of gratitude

How to politely ask someone to repeat something

Expressing an opinion concisely

How to make explanations using photos and other materials

Relaying messages

Obtaining permission

Making apologies

Making suggestions

Asking questions using keego

Offering support

Asking how to pronounce names

Asking for clarification

Answering phone calls for others

Responding when you've been asked to do too many things

Offering logical explanations

Handling difficult negotiations over the phone

Supporting a subordinate